Patient Services Specialist I - Greater Austin Area (Physical Medicine & Rehabilitation Front Desk)

Baylor Scott & White Health • Lakeway, TX

36d

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role helps ensure high-quality, patient-centered care by assisting patients with relations, check-in and check-out, scheduling, insurance verification, and phone calls. The position may work at different locations within the Greater Austin area based on operational need.

Requirements

• High school diploma or GED equivalent.
• Less than one year of experience.
• Good listening, interpersonal, oral and written communication skills, and professional, pleasant, respectful telephone etiquette.
• Ability to adapt communication style for different audiences and communicate with empathy, sensitivity, optimism, tact, and professionalism.
• Ability to assess requests promptly using electronic and paper resources and respond accurately to patient inquiries.
• Ability to calm upset patients in a composed and professional manner.
• Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
• Comfort working in a fast-paced, constantly changing, and stressful environment.
• Ability to cover different work locations within the Greater Austin area based on operational need.

Responsibilities

• Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arrange follow-up visits and referral appointments.
• Register patients by collecting and verifying insurance information, confirming demographics, and entering changes into the computer system.
• Direct patients to appropriate waiting areas.
• Accept payments for physician or clinic services according to established guidelines.
• Post payments and enter charges into the computer using appropriate codes.
• Generate daily payment reports and verify the cash drawer against the report.
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients when required.
• Receive and direct phone calls and assist patients and other visitors.
• Respond to routine inquiries about practice services, hours of operation, and related matters.
• Ensure patient complaints are handled appropriately.
• Assist with medical records duties as requested.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED