Patient Services Specialist - Northwest Sport Therapy Medicine - UW Medical Center - Northwest

University of Washington•Seattle, WA

1d•$27 - $39•Onsite

About The Position

UW Medical Center–Northwest Sport Therapy Medicine has an on-site opportunity for a Patient Services Specialist 3 in its outpatient sports medicine clinic in North Seattle. The clinic treats a wide range of muscle and joint problems with surgical and nonsurgical care from specialists in primary care, sports medicine, rehabilitation, orthopedics, and podiatric surgery. This full-time position works weekdays on the day shift and supports patient access and clinic operations. The specialist processes referrals for clinic visits and imaging, schedules appointments, handles patient information and paperwork, routes calls to clinical staff, and coordinates authorization and records requirements. The role may also provide information about clinic charges to patients or prospective patients. The position is regular, on-site, and has a 100% FTE. The stated pay range is $27.11 to $39.37 per hour. UW Medical Center highlights convenient public transportation, opportunities for career growth, and the opportunity to make a difference for patients and employees.

Requirements

High school graduation or equivalent.
Two years of Patient Services Specialist 2 experience.
Equivalent education and/or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, or registration apply.

Responsibilities

Process incoming referrals for UW Medicine Northwest Sport Therapy, including clinic visits and imaging requests.
Assist with developing and maintaining lists of diagnoses treated by providers.
Schedule patient appointments according to clinic, department, and physician guidelines; enter appointments into the system or triage requests to the appropriate person.
Provide scheduling options for the Sport Therapy location.
Obtain and verify patient demographic and financial information.
Process patient paperwork.
Triage patient telephone calls to clinical staff.
Provide clinic charges for visit types and procedures to patients or prospective patients when needed.
Contact review organizations and insurance companies to confirm prior-approval requirements, including pre-authorizations and referrals, are met before patients enter the system.
Present necessary medical information to support prior approvals and admissions, and provide specific medical information to financial services to maximize hospital and physician reimbursement.
Obtain medical records, diagnostic studies, pathology items, and other materials needed for patient care.
Perform other duties as requested.