Patient Services Specialist 2 - UW Medical Center Montlake - Emergency Department

University of Washington•Seattle, WA

4d•Onsite

About The Position

UW Medical Center-Montlake’s Emergency Department Registration Department is hiring a Patient Services Specialist 2. The role supports the unit through patient registration, financial and insurance processing, patient communication, and clerical duties. The primary responsibilities include scheduling clinic appointments, processing lab requests and specimens, and providing clerical support. The position is based at UW Medical Center-Montlake, an acute care academic medical center in Seattle, and is part of a team supporting UW Medicine’s patient-first mission. This is a regular position at 50% FTE (20 hours per week) on the evening shift, scheduled from 2:30 p.m. to 1:00 a.m. The position is represented by SEIU Local 925, Nonsupervisory. The stated pay range is $21.82 to $29.41 per hour. UW Medicine is a health system that includes a medical school and research center and emphasizes outstanding care, medical knowledge, integrity, compassion, and a respectful and welcoming environment. The University of Washington is an equal opportunity employer and provides a process for requesting disability accommodations.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience.
An equivalent combination of education and experience may substitute for the stated requirement.

Responsibilities

Register patients and verify, collect, and update demographic and financial information.
Determine eligibility for care, assign appropriate payor plans, and verify eligibility and benefits for third-party payors for planned or emergency services.
Verify insurance coverage, obtain authorizations, and complete Medicare as a Secondary Payor forms.
Document comments for the financial file and obtain necessary consent signatures.
Collect co-payments and other patient liabilities.
Respond to patient questions and provide directions to clinics, units, support departments, parking, and eating facilities.
Assist patients in accessing hospital and community services by consulting and referring them to appropriate resources.
Assist patients and families with phone calls while maintaining confidentiality of patient information.
Triage patient telephone calls to clinical staff, obtain information needed for return calls, and initiate emergency procedures when needed.
Communicate information to patients, referral agencies, departments, physicians, and the community, including financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures.
Assist patients with completing documents such as insurance forms and other paperwork.
May coordinate death procedures, including disposition and documentation.
Participate in developing, testing, and implementing new organizational systems for the unit or department.
Advocate for patients and families by helping them find appropriate staff to address concerns and by protecting patient privacy and confidentiality.
Schedule clinic appointments, process lab requests and specimens, and perform clerical duties in support of the unit.