Patient Services Specialist 2 - UW Medical Center Montlake - Emergency Department

University of Washington•Seattle, WA

6d•$22 - $29•Onsite

About The Position

UW Medical Center-Montlake’s Emergency Department Registration Department is hiring a Patient Services Specialist 2. The role supports the unit through patient registration and financial processing, appointment-related services, laboratory requests and specimens, and clerical duties. The specialist helps patients and families access hospital and community services, communicates information about coverage and billing, and supports patient privacy and confidentiality. This position is 50% FTE (20 hours per week) and works an evening schedule from 2:30 p.m. to 1:00 a.m. It is a regular position in the SEIU Local 925 Nonsupervisory bargaining unit. UW Medical Center is an acute care academic medical center with Montlake and Northwest campuses. UW Medicine’s mission is to improve public health by advancing medical knowledge, providing outstanding care, and preparing health professionals. The organization emphasizes integrity, compassion, and a respectful, welcoming environment.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience.
An equivalent combination of education and experience may substitute for the stated requirement.

Responsibilities

Register patients and verify, collect, and update demographic and financial information.
Determine eligibility for care, assign appropriate payor plans, and verify eligibility and benefits for third-party payors for planned and emergency services.
Verify insurance coverage, obtain authorizations, and complete Medicare as a Secondary Payor forms.
Document comments for financial files and obtain signatures for consents.
Collect co-payments and other patient liabilities.
Respond to patient questions and provide directions to clinics, units, support departments, parking, and eating facilities.
Help patients access hospital and community services by consulting and referring them to appropriate resources.
Assist patients and families with phone calls while maintaining confidentiality of patient information.
Triage patient telephone calls to clinical staff, obtain information needed for return calls, and initiate emergency procedures when needed.
Communicate information to patients, referral agencies, departments, physicians, and the community, including financial arrangements, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures.
Assist patients with insurance forms and other paperwork.
May coordinate death procedures, including disposition and documentation.
Participate in developing, testing, and implementing new organizational systems for the unit or department.
Advocate for patients and families by helping them find appropriate staff to address concerns and by protecting patient privacy and confidentiality.
Support scheduling clinic appointments, processing lab requests and specimens, and performing clerical duties in support of the unit.