Patient Services Specialist 1 PRN - North Dallas

Baylor Scott & White Health • Plano, TX

8d

About The Position

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area under direct oversight. The role supports high-quality, patient-centered care through patient relations, check-in and check-out, scheduling, insurance verification, and phone support. This is a PRN, as-needed position with no set schedule or guaranteed hours. The employee may provide additional coverage based on clinic staffing needs and must be available to support locations in Plano, Grapevine, and McKinney as needed.

Requirements

• High school diploma or GED equivalent.
• Less than one year of experience.
• Good listening, interpersonal, and oral and written communication skills, with professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style to different audiences; demonstrate empathy, sensitivity, optimism, articulation, graciousness, and tact.
• Ability to promptly assess requests using electronic and paper resources and respond accurately to patient inquiries.
• Ability to calm upset patients in a composed and professional manner.
• Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
• Comfort working in a fast-paced, constantly changing, and stressful environment.
• Availability to support locations in Plano, Grapevine, and McKinney as needed.

Responsibilities

• Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones; arrange follow-up visits and referral appointments.
• Register patients by collecting and verifying insurance information, confirming demographics, entering changes into the computer system, and directing patients to appropriate waiting areas.
• Accept payments for physician or clinic services according to established guidelines.
• Post payments and enter charges into the computer using appropriate codes.
• Generate daily payment reports and verify the cash drawer against the report.
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients when required.
• Receive and direct phone calls and assist patients and other visitors.
• Respond to routine questions about practice services, hours of operation, and related matters.
• Ensure patient complaints are handled appropriately.
• Assist with medical records duties as requested.

Benefits

• Immediate eligibility for health and welfare benefits, subject to position type and level.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED