Patient Services Representative I-II – Multi-Specialty Medicine, Highlands Ranch

University of Colorado•Aurora, CO

1d•Onsite

About The Position

The Patient Services Representative provides efficient, effective, quality customer service and care coordination in an outpatient setting. Duties include patient check-in and registration, scheduling, exam preparation, outbound calling, and some referral management. The representative follows established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The role ensures clear and timely communication with clinical departments, including updates on patient appointment status. This is an onsite position in Highlands Ranch, Colorado. The employee must work in person and be able to travel to alternate locations as assigned. The position is offered at level I or II, with requirements that vary by level. Applications are reviewed immediately and continue to be accepted until the position is filled.

Requirements

High school diploma or GED.
Patient Services Representative I: at least 1 year of patient- or client-facing experience.
Patient Services Representative II: at least 2 years of patient- or client-facing experience.
Applicants must be legally authorized to work in the United States without sponsorship; the employer cannot provide work visa sponsorship or employment authorization now or in the future.
Must be able to work in person and travel to alternate locations as assigned.
Strong organizational and personal skills, including a strong work ethic.
Strong written and verbal communication skills.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly, independently, and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Attention to detail and excellent organizational skills.
Technological proficiency, including the ability to understand, apply, and benefit from technology.
A combination of education and related technical, military, or paraprofessional experience may be substituted for a bachelor’s degree on a year-for-year basis.
Applicants must meet the minimum qualifications at the time of hire.

Nice To Haves

College graduate.
Medical office experience.
EPIC experience.
MS Office experience.
Bilingual Spanish-speaking ability.

Responsibilities

Acknowledge and welcome patients and visitors, setting the tone for a positive experience.
Check patients in and out for appointments and schedule follow-up appointments at discharge.
Verify patient and insurance information and accurately document changes in the Electronic Health Record (EPIC).
Answer multiple phone lines to address patient needs over the phone.
Monitor provider schedules daily to fill open appointment slots on the same day and ensure schedules are free of roadblocks.
Review the Daily Appointment Report three to five days in advance to ensure referral accuracy.
Collect patient copays and balance the drawer daily.
Communicate clearly and promptly with clinical departments, including regarding patient appointment status.
Comply with applicable company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy.
Complete applicable University of Colorado School of Medicine and Community Practice mandatory education and training.
Travel to alternate locations as assigned.