Patient Services Representative II, Family Medicine

Sutter Health•Sacramento, CA

1d•$26 - $36

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. Builds patient and provider confidence and cooperation through competent job performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific additional tasks and/or orient other staff to the department. This is a regular, non-exempt, full-time position on the day shift, scheduled for 8 hours per day and 40 hours per week, Monday through Friday, with no weekend requirements. The pay range is $26.06 to $36.48 per hour; the posted range is based on the position’s primary work location, and starting pay considers factors including experience, education, skills, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate patient intake, including healthcare and insurance forms and collecting payments for services.
Communicate effectively with patients, their support groups, healthcare providers, and other staff.
Follow applicable regulations, codes, policies, and procedures to ensure patient privacy and safety.
May perform specific additional tasks and/or orient other staff to the department.
Protect the privacy of patients’ Protected Health Information (PHI).