Patient Services Representative - Call Center - Orange, CA

PhyNet Dermatology • Orange, CA

17h

About The Position

We are seeking a highly motivated and professional Patient Services Representative to join a dedicated dermatology team. The role provides support to patients and providers and helps ensure a seamless, positive patient experience in a welcoming and compassionate practice environment.

The position handles incoming calls, appointment scheduling, patient inquiries, and the triage and routing of concerns. The representative learns provider preferences and service offerings to schedule effectively and support workflow across assigned practices. The role also contributes to process improvements, practice rollouts, training, and documentation, and participates in assigned training and professional development activities.

This role is based in Orange, California. The stated pay range is $17–$20 per hour, and the schedule is Monday through Friday, eight hours daily. The role requires dependable attendance and flexibility to meet practice needs.

Requirements

• High school diploma or equivalent.
• 0–1 year of customer service experience.
• Proficiency navigating multiple computer systems.
• Familiarity with Microsoft Office applications.
• Ability to manage multiple tasks in a dynamic healthcare environment.
• Proactive, dependable, and detail-oriented approach.
• Strong commitment to patient care and operational excellence.

Nice To Haves

• Customer service experience in a call center, healthcare, or retail setting is preferred.
• Experience in a medical environment is a plus.

Responsibilities

• Respond promptly and professionally to incoming calls, assist with appointment scheduling, and address inquiries.
• Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
• Learn provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements.
• Contribute to new practice rollouts, training, and documentation efforts.
• Participate in assigned training sessions, roundtable discussions, and professional development opportunities.
• Maintain consistent and dependable attendance and demonstrate flexibility to meet practice needs.
• Perform other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED