Patient Services Representative - Call Center - Orange, CA

Island Dermatology • Orange, CA

1d • $17 - $20

About The Position

We are seeking a highly motivated and professional Patient Services Representative to join a dedicated dermatology team. This role provides support to patients and providers and helps ensure a seamless, positive patient experience in a welcoming and compassionate practice environment.

The position involves responding to incoming calls, scheduling appointments, addressing inquiries, and routing or escalating concerns with sensitivity and strong customer service. The representative learns provider preferences and service offerings to support efficient scheduling and workflow across assigned practices. The role also contributes to process improvements, practice rollouts, training, and documentation, and includes participation in assigned training and professional development activities. Dependable attendance and flexibility are expected. Additional responsibilities may be assigned or duties modified by the department supervisor based on operational needs.

The pay range is $17–$20 per hour. The schedule is Monday through Friday, eight hours daily.

Requirements

• High school diploma or equivalent.
• 0–1 year of customer service experience; call center, healthcare, or retail experience is preferred.
• Proficiency navigating multiple computer systems and familiarity with Microsoft Office applications.
• Ability to manage multiple tasks in a dynamic healthcare environment.
• Proactive, dependable, and detail-oriented approach.
• Strong commitment to patient care and operational excellence.

Nice To Haves

• Experience in a medical environment.
• Customer service experience in a call center, healthcare, or retail setting.

Responsibilities

• Respond promptly and professionally to incoming calls; assist with appointment scheduling and patient inquiries.
• Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
• Learn provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements.
• Contribute to new practice rollouts, training, and documentation efforts.
• Participate in assigned training sessions, roundtable discussions, and professional development opportunities.
• Maintain consistent, dependable attendance and demonstrate flexibility to meet practice needs.
• Perform other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED