Call Center Patient Representative

Solaris Health Holdings LLC•The Villages, FL

15h

About The Position

The Call Center Patient Representative answers phones promptly and professionally and supports patient registration and appointment scheduling. The role gathers and updates patient demographic, financial, medical, and insurance information; verifies insurance; responds to patient requests and concerns; and uses electronic medical records to take messages. The representative is expected to communicate with patients in a professional, courteous, caring, and compassionate manner and to follow applicable laws, regulations, organizational policies, and procedures, including HIPAA confidentiality requirements and compliance training obligations.

Requirements

High school diploma or equivalent required.
Adept at multitasking.
Customer-oriented, with the ability to remain calm in difficult situations.
Detail-oriented.
Excellent verbal and written communication skills.
Knowledge of healthcare systems operations such as EMR.
Skill in using computer programs and applications, including Microsoft Office.
Comply with organizational health and safety policies.
Comply with HIPAA regulations for patient confidentiality.

Nice To Haves

Previous experience in a busy medical office preferred.

Responsibilities

Acquire critical demographic, financial, medical, and insurance information from patients in a professional, courteous, caring, and compassionate manner.
Answer telephones professionally and promptly.
Schedule patient appointments.
Take messages for patients using electronic medical records.
Verify and update patient demographic information.
Register new patients.
Address patient requests and inquiries.
Resolve patient concerns.
Return calls as necessary.
Update registration and insurance information for existing patients.
Perform other position-related duties as assigned.
Adhere to ethical standards and applicable laws, regulations, and Solaris Health and affiliated practice policies and procedures.
Maintain confidentiality of patients' protected health information in compliance with HIPAA.
Immediately report suspected concerns or violations to a supervisor and/or the Compliance Department.
Complete Annual Compliance Training in a timely manner.