Patient Services Associate (Call Center)
About The Position
The Patient Services Associate enters and updates dispatch requests in the Hospitality Services computer system, supporting Housekeeping Services, Patient Transportation, and Dining Services. The role prioritizes requests, tracks assignment and completion, and updates records when circumstances or status change. It provides prompt, professional responses to requests and inquiries from nurses, technicians, physicians, patients, and other customers. The position also supports meal ordering and related services, including helping patients select menu items, identifying patients who have not ordered, printing nourishment labels, coordinating delivery of tube feedings and oral supplements, and assisting with tray assembly as needed. The associate maintains confidentiality, follows applicable procedures, and keeps workstations organized. Duties may vary by department or unit, and other duties may be assigned.
Requirements
- At least 1 year of experience talking, typing, and listening simultaneously while maintaining confidentiality.
- Fluent English; ability to read, write, and speak English.
- Basic Cardiac Life Support (BLS or BCLS) certification from the American Heart Association within 30 days of hire.
Nice To Haves
- High school graduate or GED.
- At least 2 years of experience in call center-based customer service, a health care call center, or an emergency dispatch call center.
- At least 2 years of transporter experience.
- CPR certification for the Transport area.
Responsibilities
- Enter Hospitality Services requests into the computer system accurately and promptly, and update records when requests are assigned, completed, or otherwise change status.
- Prioritize transportation requests to reduce patient wait times and maintain transport schedules.
- Prioritize housekeeping requests, including rooms that need cleaning.
- Notify receiving departments about changes in patient status, such as procedures or isolation issues, and communicate room-cleaning status.
- Assist patients with menu selections and process customer orders accurately.
- Identify patients who have not placed an order for a meal period and initiate telephone or in-person contact as appropriate.
- Print nourishment labels.
- Coordinate delivery of tube feedings and oral supplement orders.
- Respond professionally and promptly to requests and inquiries, providing respectful customer service to patients and internal and external customers.
- Maintain confidentiality, safeguard files, and file information daily.
- Assist with tray assembly as needed.
- Follow procedures for assigned duties and maintain neat, organized workstations.
- Process patient requisitions in the computer in a timely manner.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
