Patient Access Services Rep-Call Center
About The Position
This position is responsible for answering all incoming calls to the facility during clinic hours. Employees are responsible for determining the needs of the caller as quickly and as courteously as possible and responding appropriately. Grand Itasca is a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.
Requirements
- Age 18 years or older
- An Understanding of revenue cycle management and the ability to collect co-payments and present fiscal information in a professional confidential manner.
- Ability to use appropriate computer applications.
- Excellent customer service and communication skills.
- Ability to discuss financial obligations with patients in a professional and confidential manner.
- Adhere to all Grand Itasca Clinic and Hospital policies.
- Maintains consistent and reliable attendance.
Nice To Haves
- Associates degree in business related field preferred
Responsibilities
- Demonstrate proficiency in directing phone calls to the appropriate area and/or sending an electronic message to the appropriate area accurately.
- Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.
- Demonstrate proficiency in the scheduling of patient appointments. This includes following principles of scheduling with the required information populated.
- Verify insurance, patient information, guarantor and account information at the time of scheduling.
- Confirms provider appointments by calling patients to remind them of appointment time and location and manages rescheduling appointment if necessary.
- Daily completion of patient and claim edit work queues as required to improve the revenue cycle.
- Collaborates with the business office, financial advocates and the Designated Authorization Group (DAG) to support the revenue cycle.
- Prioritizes the customer experience and acts with the customer in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers; established and maintains confidential, trusting, and respectful relationships with patients, coworkers and external customers.
- Perform other related duties as required. This list is not all-inclusive, and any other task or job may be assigned in the future.
Benefits
- Competitive pay
- Tuition reimbursement and scholarship/grant opportunities
- Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
- Generous paid time off package to maintain a healthy home-work balance
- STDB (short term disability bank)
- 401K with employer contributions
- Experience Pay Given
- Shift differential
- Employee Referral Program
- On-the-Job training!
- medical
- dental
- vision
- life insurance
- short- and long-term disability
- PTO
- a short-term disability bank
- retirement
- tuition reimbursement
- early access to earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
