Call Center Patient Representative

Advanced Urology Institute•Oxford, FL

About The Position

The Call Center Patient Representative answers phones promptly and professionally and schedules patient appointments. The role gathers and updates patient demographic, financial, medical, and insurance information; verifies insurance; registers new patients; handles patient inquiries and concerns; and takes messages using electronic medical records. The representative is expected to provide service in a professional, courteous, caring, and compassionate manner, comply with organizational health and safety policies and HIPAA requirements, maintain confidentiality, report suspected concerns or violations, and complete annual compliance training. Other position-related duties may be assigned.

Requirements

High school diploma or equivalent required.
Adept at multitasking.
Customer-oriented, with the ability to remain calm in difficult situations.
Detail-oriented.
Excellent verbal and written communication skills.
Knowledge of healthcare systems operations, such as EMR.
Skill in using computer programs and applications, including Microsoft Office.
Comply with HIPAA regulations for patient confidentiality.

Nice To Haves

Previous experience in a busy medical office preferred.

Responsibilities

Acquire critical demographic, financial, medical, and insurance information from patients in a professional, courteous, caring, and compassionate manner.
Answer telephones professionally.
Schedule appointments.
Take patient messages using electronic medical records.
Verify and update patient demographic information.
Register new patients.
Address patient requests and inquiries.
Resolve patient concerns.
Return calls as necessary.
Update registration and insurance information for existing patients.
Perform other position-related duties as assigned.
Adhere to ethical standards and applicable laws, regulations, policies, and procedures, including the Solaris Health Code of Conduct.
Maintain the confidentiality of patients’ protected health information in compliance with HIPAA.
Immediately report suspected concerns or violations to a supervisor and/or the Compliance Department.
Complete annual compliance training in a timely manner.
Comply with organizational health and safety policies.