Patient Services Representative (McHenry Optometry)

Golden Valley Health Centers • Modesto, CA

9d • $22 - $23 • Onsite

About The Position

The Patient Services Representative (PSR) works at the McHenry Optometry Clinic in Modesto, California. The role is primarily responsible for greeting patients, entering data into the practice management and other data systems, and monitoring statistical and informational reports. Duties are shared and support efficient patient flow, including answering phones, making appointments, and registering patients.

The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $22.00–$23.10 per hour.

Requirements

• Knowledge of basic medical front-office practices and basic computer operations.
• Strong typing skills and strong written and verbal communication skills.
• Ability to work well with people and communicate effectively and respectfully in English and Spanish.
• Ability to use computers and modern office equipment.
• Ability to work in a busy environment and multitask.
• Flexibility to travel and accommodate changes in daily and hourly schedules.
• High school diploma or GED.
• Aptitude for detail and precision.
• Ability to occasionally lift and/or move up to 25–50 pounds; close vision and ability to adjust focus; ability to hear over the telephone; and ability to reach above shoulder level, bend, squat, sit, and stand.

Nice To Haves

• Bilingual English/Spanish preferred.
• Two to three years of experience in a medical or data-processing field preferred.
• Certification through a medical front-office training program preferred.
• Typing certificate with a speed greater than 35 words per minute preferred.

Responsibilities

• Demonstrate effective communication and problem-solving skills.
• Welcome patients using appropriate words and body language, eye contact, and a smile; explore and acknowledge patient needs, expectations, and values; respond helpfully; and work collaboratively with patients to support positive health outcomes.
• Complete start-of-day and end-of-day processes, including opening and closing the clinic and arming or disarming the alarm as needed.
• Make appointments and register and orient patients to clinic policies, services, appointment systems, after-hours coverage, and collection policies.
• Enter, review, and update patient registration information in the practice management system according to established procedures.
• Perform daily pre-flow procedures and collaborate with back-office personnel to complete patient encounters and collect amounts due according to established procedures.
• Research and respond to questions or correspondence about patient accounts promptly and professionally while protecting patient confidentiality.
• Answer incoming calls by the third ring using proper phone etiquette, and route calls, take messages, and distribute them as appropriate.
• Maintain a neat and organized work area, labeling files as needed.
• Carry out assigned Health Information Representative functions.
• Participate proactively in industry best practices and corporate quality-improvement initiatives.
• Build positive relationships with staff, providers, and support departments to maximize patient access to care.
• Follow GVHC's Mission, Vision, and Values, Standards of Conduct, and HIPAA principles.
• Perform other duties as assigned.

Benefits

• Medical coverage, including $0 deductible and out-of-pocket maximums of $2,000 individual and $4,000 family, with PPO coverage options.
• Dental coverage.
• Vision coverage.
• 403(b) plan with employer match.
• Flexible spending account (FSA) plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED