Patient Services Representative (McHenry Optometry)

Available Staff Positions • Modesto, CA

8d • Onsite

About The Position

The Patient Services Representative (PSR) supports patient access and clinic operations at the McHenry Optometry Clinic in Modesto, California. The role includes greeting patients, entering and maintaining information in practice-management and other data systems, monitoring reports, answering phones, scheduling appointments, registering patients, and helping ensure efficient patient flow. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with compensation of $22.00–$23.10 per hour.

The PSR is expected to communicate respectfully and effectively, respond to patient needs, collaborate with patients and clinic staff, and support positive health outcomes. The role also includes opening and closing the clinic, processing patient encounters, collecting amounts due, handling account questions and correspondence confidentially, and carrying out assigned Health Information Representative functions. The position requires adherence to GVHC’s mission, vision, values, standards of conduct, and HIPAA principles.

Requirements

• High school diploma or GED.
• Knowledge of basic medical front-office practices.
• Knowledge of basic computer operations.
• Strong typing skills.
• Strong written and verbal communication skills.
• Ability to work well with people.
• Ability to communicate effectively and respectfully in English and Spanish.
• Ability to use computers and modern office equipment.
• Ability to work in a busy environment and multitask.
• Flexibility to travel and accommodate changes in daily and hourly schedules.

Nice To Haves

• Bilingual English/Spanish preferred.
• Aptitude for detail and precision.
• Two to three years of experience in a medical or data-processing field preferred.
• Certification through a medical front-office training program preferred.
• Typing certificate preferred, with typing speed greater than 35 words per minute.

Responsibilities

• Greet patients and communicate with welcoming words, appropriate body language, eye contact, and a smile.
• Explore and acknowledge patient needs, expectations, and values, and respond helpfully.
• Collaborate with patients to positively affect their health outcomes.
• Complete beginning- and end-of-day processes, including opening and closing the clinic and arming or disarming the alarm as needed.
• Make appointments, register patients, and orient them to clinic policies and services.
• Enter, review, and update patient registration information in the practice-management system according to established procedures.
• Perform daily pre-flow procedures and work with back-office personnel to complete patient encounters and collect amounts due.
• Research and respond to questions or correspondence about patient accounts in a timely, professional, and confidential manner.
• Answer incoming calls by the third ring using proper phone etiquette, and route calls or take and distribute messages as appropriate.
• Maintain a neat and organized work area and label files as needed.
• Carry out Health Information Representative functions as assigned.
• Participate proactively in industry best practices and corporate quality-improvement initiatives.
• Build positive relationships with staff, providers, and support departments to maximize patient access to care.
• Follow GVHC’s mission, vision, and values, standards of conduct, and HIPAA principles.
• Perform other duties as assigned.

Benefits

• Medical coverage, including $0 deductible and out-of-pocket maximums of $2,000 individual and $4,000 family.
• PPO coverage.
• Dental coverage.
• Vision coverage.
• 403(b) with employer match.
• Flexible spending account (FSA) plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED