Patient Services Representative - UPMC Child Advocacy Center of Central PA

UPMC•Carlisle, PA

12d•Onsite

About The Position

UPMC is hiring a limited-casual Patient Services Representative for the UPMC Child Advocacy Center of Central PA, primarily based at the Carlisle satellite office, with occasional travel of up to 25% to the Harrisburg location. The role is the first point of contact for patients and families, welcoming them and helping ensure a positive, seamless experience throughout their visit. It supports patient check-in and consumer-friendly technologies, explains and collects applicable payments, maintains registration and insurance information, schedules follow-up appointments, and connects patients with financial advocacy resources as needed. The representative contributes to service excellence across UPMC physician practices, hospitals, and outpatient surgery departments. The position offers an as-needed schedule of up to 24 hours per week, with no guaranteed or regularly scheduled hours. Shifts are generally available Mondays, Wednesdays, and Thursdays depending on departmental needs. Availability should be flexible; evening coverage until 7:00 p.m. is anticipated approximately twice per week. UPMC describes opportunities for growth and advancement, ongoing training, supportive leadership, a pleasant work environment, a friendly team, and a focus on work-life balance.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting, with renewal, is required.
Act 33 clearance, with renewal, is required.
Act 34 clearance, with renewal, is required.
Act 73 FBI Clearance, with renewal, is required.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting to all patients.
Guide patients through self-arrival technology or check them in at the desk, according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout and schedule follow-up appointments.
Follow up on unresolved patient questions or needs to support continuity of care.
Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Verify insurance benefits with the appropriate carrier using online verification systems or telephone inquiries.
Obtain the patient’s or family member’s signature for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.