Patient Services Representative - UPMC Magee Ob/Gyn Specialists

UPMC•Carlisle, PA

2d•Onsite

About The Position

UPMC is hiring a full-time Patient Services Representative to support the UPMC Magee Ob/Gyn Specialists team in Carlisle. The role may require occasional travel, up to 25%, to the Mechanicsburg office for staffing and support needs; details will be discussed during the interview process. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekends or holidays. The Patient Services Representative is the first point of contact for patients and helps ensure a welcoming, positive, and seamless experience throughout their visit. The role promotes consumer-friendly technologies, explains copayments and financial responsibilities, collects payments when applicable, updates patient demographic and insurance information, and schedules follow-up appointments. The representative also connects patients with financial advocacy resources as needed and helps address unresolved questions or needs to support continuity of care. The position contributes to service excellence across UPMC physician practices, hospitals, and outpatient surgery departments. UPMC identifies opportunities for growth and advancement, excellent benefits, a pleasant work environment, and a friendly team as employee perks.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI Clearance, with renewal.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting for all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout and schedule follow-up appointments.
Follow up on unresolved patient questions or needs to ensure continuity of care.
Use service-recovery principles and take appropriate action when service does not meet the expectations of the UPMC Experience.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Confirm or verify insurance benefits with the appropriate carrier using online verification systems or telephone inquiries.
Obtain the patient’s or family member’s signature for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.