Patient Services Representative - In Motion Physical Therapy - Town Center

Bon Secours Mercy Health • Virginia Beach, VA

10d • $17 - $25

About The Position

The Patient Services Representative is the first point of contact for patients and the community at In Motion Physical Therapy - Town Center. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and maintains accurate medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The role also supports patient flow, referral and authorization processes, payment collection, charge entry, and the maintenance and routing of patient charts in accordance with office policy. Employees may be asked to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.
• None listed for licensure or certification.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greets patients and community members respectfully and provides strong communication and customer service.
• Answers and routes internal and external calls, schedules patients, and enters scheduling information accurately and promptly.
• Processes patients as they arrive for appointments.
• Troubleshoots and resolves problems promptly to maintain patient flow, and promptly informs the supervisor of department or patient issues.
• Processes admission paperwork and basic insurance verification; secures, completes, and verifies patient demographic and insurance information; and corrects registration errors.
• Records lobby wait-time indicators.
• Calculates patient liabilities and collects and processes patient payments.
• Reconciles the cash drawer at the close of the day.
• Performs charge entry for external services, such as nursing homes, as necessary.
• Schedules referrals and follow-up appointments, and assists with scheduling, rescheduling, or canceling other patient services.
• Assists patients with online scheduling and MyChart as necessary.
• Helps patients obtain referrals for follow-up services and records referrals using the referral/consults tracking tool.
• Obtains or assists in obtaining required authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pulls patient charts as needed, files and maintains chart information according to office policy, and routes charts to clinical staff as indicated.
• Verifies prescription benefits in the electronic health record according to protocol.
• Refers patients to financial counselors when additional counseling or payment arrangements are needed.
• Completes accounts in revenue cycle software.
• May occasionally cover other physician practice locations as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED