Patient Services Representative (PSR) - In Motion Physical Therapy - Town Center
About The Position
The Patient Services Representative is the first point of quality service for patients and the community at In Motion Physical Therapy – Town Center. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, financial options, and accurate medical record updates. It provides customer service and may occasionally require covering other physician practice locations as needed. The representative supports patient flow and practice operations by welcoming patients, handling calls, processing appointments, collecting payments, managing records and referrals, and helping patients access follow-up services. Other job-related duties may be assigned by a supervisor, subject to reasonable accommodation.
Requirements
- High school diploma or GED.
- Prior patient registration or healthcare experience is preferred.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serve as the primary point of contact between patients and physician practices.
- Greet patients and community members respectfully and provide strong communication and customer service.
- Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
- Process patients as they arrive for appointments.
- Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform a supervisor of department or patient issues.
- Process admission paperwork, perform basic insurance verification, secure and verify patient demographic and insurance information, and correct registration errors.
- Record lobby wait-time indicators.
- Calculate patient liabilities and collect and process patient payments.
- Reconcile the cash drawer at the close of the day.
- Enter charges for external services, such as nursing homes, as needed.
- Schedule or assist with scheduling, rescheduling, or canceling referrals, follow-up appointments, and other patient services.
- Assist patients with online scheduling and MyChart as needed.
- Help patients obtain referrals for follow-up services and record referrals on the referral/consults tracking tool.
- Obtain or assist in obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
- Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
- Verify prescription benefits in the electronic health record according to protocol.
- Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
- Complete accounts in revenue cycle software.
- Occasionally cover other physician practice locations as needed.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
