PSR- Physical Therapy
About The Position
St. Mary's Regional Medical Center is seeking a friendly, organized, and customer-focused Patient Service Representative for its Physical Therapy team in Lewiston, Maine. The role is an important first point of contact for patients and helps create a positive experience by coordinating appointments, managing schedules, collecting registration and insurance information, and supporting the department’s daily operations. The ideal candidate enjoys working with people, communicates effectively, and can thrive in a fast-paced healthcare environment. The position supports patient flow and coordination with clinical staff while maintaining patient confidentiality and upholding Covenant Health’s mission and values. The posted compensation range is $16.89–$23.25; the rate displayed reflects the beginning of the pay scale, and an offer will take skills and experience related to the position into account.
Requirements
- High school diploma or GED required.
- Strong interpersonal, verbal, and written communication skills.
- Comfort using computers and telephone systems.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Strong attention to detail and commitment to providing excellent patient service.
Nice To Haves
- Associate degree preferred.
- Previous customer service or healthcare experience preferred.
Responsibilities
- Welcome patients and provide friendly, professional customer service.
- Serve as a primary point of contact between patients and the healthcare team.
- Register patients and collect accurate demographic and insurance information.
- Schedule and manage patient appointments to support efficient department operations and patient flow.
- Communicate appointment information, processes, and expected timelines to patients.
- Coordinate with clinical staff to ensure patients are appropriately checked in and ready for their appointments.
- Collect copayments, coinsurance, and outstanding balances at the time of service.
- Provide appointment reminders and assist patients with scheduling needs.
- Maintain patient confidentiality and uphold the mission and values of Covenant Health.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
