Patient Services Representative (PSR) - In Motion Physical Therapy - Town Center
About The Position
The Patient Services Representative is the first point of quality service for patients and the community at In Motion Physical Therapy – Town Center. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, financial-option explanations, and accurate updates to medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position includes welcoming patients, managing incoming calls, registering patients for appointments, resolving issues to maintain patient flow, processing admission paperwork and payments, and coordinating referrals, authorizations, and follow-up services. It also includes maintaining charts and records, checking prescription benefits in the electronic health record, and referring patients for financial counseling when needed. This is a 40-hour-per-week role working days and evenings.
Requirements
- High school diploma or GED.
- Prior experience in patient registration or healthcare is preferred.
- No licensure or certification is required.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serve as the primary point of contact between patients and physician practices.
- Greet patients and community members respectfully and provide strong communication and customer service.
- Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
- Process patients as they arrive for appointments.
- Troubleshoot and resolve problems promptly to maintain patient flow and immediately inform a supervisor of department or patient issues.
- Process admission paperwork, perform basic insurance verification, and secure, complete, and verify patient demographic and insurance information; correct registration errors as needed.
- Record lobby wait-time indicators.
- Calculate patient liabilities and collect and process patient payments.
- Reconcile the cash drawer at the close of the day.
- Perform charge entry for external services, such as nursing homes, as necessary.
- Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
- Assist patients with online scheduling and MyChart as necessary.
- Help patients obtain referrals for follow-up services and record referrals on the referral/consults tracking tool.
- Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
- Pull, file, maintain, and route patient charts and information according to office policy.
- Verify prescription benefits in the electronic health record according to protocol.
- Refer patients to financial counselors when additional counseling or payment arrangements are needed.
- Complete accounts in revenue cycle software.
- Occasionally cover other physician practice locations as needed.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
