Patient Services Representative - East Bend

Central Oregon Pediatric Associates•Bend, OR

15d•Onsite

About The Position

The Patient Services Representative supports the daily operations of COPA’s pediatric clinic and helps children and families access care. The role includes scheduling appointments, welcoming patients at check-in and check-out, assisting with the patient portal, and handling registration, insurance verification, and electronic medical record documentation. The representative coordinates communication across departments and manages administrative tasks such as scanning, forms, payments, and audits. The position also supports clinic workflows, problem-solving, and team training while maintaining HIPAA and organizational standards. A key part of the role is creating a warm, inclusive, and family-friendly patient experience.

Requirements

High school diploma or equivalent.
Three years of customer service experience.
Intermediate to advanced phone, verbal, and computer skills.
Ability to work well under pressure with minimal supervision.
Flexibility and willingness to handle varied tasks and changing departmental and organizational needs.
Willingness to work at any COPA site, including evenings, weekdays, and weekends, as needed for coverage.
Proficiency with Microsoft Office Suite.
Ability to use a clear, audible speaking voice and hear normal speech in person, by telephone, or through required technology.
Ability to sit or stand for long periods; perform frequent repetitive computer keyboard use, reaching, and walking; and occasionally lift or move up to 30 pounds and rarely up to 50 pounds.
Vision abilities including prolonged computer monitor viewing, close and distance vision, color vision, peripheral vision, and depth perception.
Ability to wear appropriate personal protective equipment (PPE) as required.

Nice To Haves

Clerical experience in a clinical setting.
Epic EMR experience.
Bilingual in Spanish and English.
Recognized certifications such as AHIMA RHIT, AAPC CPC, or OHA HCI Qualified or Certified Interpreter.

Responsibilities

Greet patients, manage calls, and create a welcoming clinic experience.
Handle patient registration, scheduling, insurance verification, and EMR documentation accurately.
Coordinate communication across departments to support smooth clinic operations.
Manage administrative tasks, including scanning, forms, payments, audits, and patient portal support.
Maintain compliance with HIPAA and organizational standards.
Support workflow, problem-solving, and team training.