Patient Services Representative Cardiology

Corewell Health • Holland, MI

20h • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services, helping deliver high-quality service to patients. This role is in the Cardiology Bradford HOPD department at the Holland location and is full-time, working Monday through Friday from 8:00 a.m. to 4:30 p.m. The position is scheduled for 40 hours per week and does not require weekend work.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related area.

Responsibilities

• Resolve complex patient and customer problems, using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including assisting with patient check-out; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multi-department deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and matching savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED