Patient Services Representative, Lead, Cardiology
About The Position
The Patient Services Representative, Lead supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments for patient services representatives, assistants, and interns. The role supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. It ensures timely delivery of services to patients and efficient department operations, and serves as a liaison between Patient Services and staff, physicians, patients, families, and other employees. The position ensures that services are provided consistently with best practices, accreditation standards, and applicable state and federal regulations. It adheres to organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering patient care. This role is intended for employees employed by an outpatient facility.
Requirements
- High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
- Four years of recent relevant experience.
- Basic knowledge of insurance policies and procedures, as well as patient billing.
- Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
- Strong written and verbal communication skills, including the ability to explain sensitive information clearly and professionally to diverse audiences.
- Time management and organizational skills, including the ability to prioritize assignments and meet deadlines.
- Broad knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to work autonomously and as part of a team, including managing multiple tasks in an environment with interruptions.
- Ability to identify, evaluate, and resolve complex issues with little or no precedent.
- Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Responsibilities
- Support, organize, and coordinate the overall operation of Patient Services.
- Coordinate staffing and work assignments for patient services representatives, assistants, and interns.
- Support updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
- Ensure timely delivery of services to patients and efficient department operations.
- Serve as a liaison between Patient Services and staff, physicians, patients, families, and other employees.
- Ensure services are consistent with best practices, accreditation standards, and state and federal regulations.
- Follow applicable organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering patient care.
- Prioritize and delegate assignments and work within standardized policies, procedures, and methods to meet department objectives and deadlines.
- Protect the privacy of each patient's protected health information.
Benefits
- Comprehensive benefits package for eligible positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
