Patient Services Representative - Full-Time Float

South Jersey Radiology Associates•Mount Laurel Township, NJ

About The Position

The Patient Services Representative is a key position in the imaging centers, greeting patients and registering them for procedures at the front desk. The role performs the clerical duties needed to register and process patients so imaging studies can be performed and billed correctly. This is a full-time float position working Monday through Friday, 8:00 a.m. to 4:30 p.m.; the shift may vary if needed. The representative floats between the company’s Northern and Southern New Jersey centers as needed. The position is based in an indoor office setting near coworkers and involves daily interaction with patients, patients’ family members, coworkers, and vendors. It requires sitting for 75% of the scheduled shift, along with standing, walking, reaching, and lifting. Computer keyboard, mouse, and telephone use is required for 80–90% of the scheduled shift.

Requirements

High school diploma or equivalent.
Good computer skills, with proficient keyboarding and data-entry skills.
Excellent communication skills.
Detail-oriented, with the ability to multitask in a busy work environment.
Ability to communicate verbally and in writing with patients, family members, and coworkers.
Knowledge of office equipment, including a copy machine, scanner, fax machine, and multiline telephone.

Nice To Haves

Experience in an administrative healthcare position.
Working knowledge of insurance and billing functions.
Knowledge of medical terminology and anatomy.

Responsibilities

Register patients by collecting and verifying demographic, insurance, referring physician, and meaningful-use information.
Ensure accurate and complete data entry for each patient.
Check insurance eligibility and calculate deductibles and coinsurance.
Collect and post copayments, coinsurance, and balances.
Perform daily data entry and computer work.
Maintain accurate journal sheets of payments posted.
Schedule appointments and explain studies, procedures, and preparations to patients.
Answer telephone calls, fax reports, and request and release images.
Contact referring physician offices as needed.
Maintain confidentiality and comply with HIPAA and Corporate Compliance regulations.
Print or scan documents into patient accounts.
Keep the work area stocked, orderly, and clean.
Release images to patients when necessary.
Communicate information to radiologists, technologists, patients, and referring physician offices.
Maintain regular attendance and punctuality.
Perform other duties as assigned.