Float Patient Services Representative

One Community Health • Sacramento, CA

3d • Onsite

About The Position

The Float Patient Services Representative serves as a resident expert in their area of support, providing an environment of goodwill and optimum service to patients and clients. This is a fully on-site role based in Sacramento, California, and provides coverage across One Community Health sites in Midtown, Carmichael, and Arden.

The role supports patients with courteous, timely service, protects confidential information, maintains patient and insurance records, helps verify insurance coverage and patient financial responsibility, processes co-payments, and communicates appointment delays. The representative also answers phones as needed.

Requirements

• High school diploma or equivalent.
• At least 3 years of previous medical secretarial or office experience.
• Active CPR and BLS certification.
• Ability to collaborate effectively across a broad range of backgrounds and perspectives.
• Inclusive thinking and interpersonal awareness.
• A person-centered approach and familiarity with trauma-informed systems and restorative practices.

Nice To Haves

• Associate of Arts (AA) degree.

Responsibilities

• Promptly and courteously provide information and services requested by patients.
• Seek assistance from others when needed, explain this to patients or clients, identify who is being contacted for help, and ensure requests are addressed while minimizing inconvenience.
• Maintain strict confidentiality of patient and client information.
• Verify and update patient demographic and insurance information.
• Communicate appointment delays with patients and providers, including informing patients of wait times.
• Verify patient insurance eligibility and co-payments for HMO, PPO, and managed care plans.
• Create the daily batch, collect co-payments, provide receipts, and obtain credit or debit card authorization as needed.
• Explain service terms and conditions and patients’ financial responsibilities.
• Answer phones as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED