Patient Services Representative I-II – Float Pool

University of Colorado•Aurora, CO

29d•$40,000 - $51,042•Onsite

About The Position

The Float Pool Patient Services Representative provides flexible administrative coverage across University of Colorado School of Medicine Community Practice clinics, specialties, and care teams according to patient schedules and operational needs. The role adapts to different clinic environments, patient populations, and workflows, and provides efficient, effective, quality customer service through patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. The representative follows established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The role also ensures clear and timely communication with clinical departments, including communication about patient appointment status. This is an onsite position in the Denver Metro area and may require travel to alternate locations as assigned. The position has two qualification levels: Representative I requires at least one year of patient- or client-facing experience, while Representative II requires at least two years. Both levels require a high school diploma or GED.

Requirements

Patient Services Representative I: High school diploma or GED and at least one year of patient- or client-facing experience.
Patient Services Representative II: High school diploma or GED and at least two years of patient- or client-facing experience.
Applicants must meet minimum qualifications at the time of hire.
Legally authorized to work in the United States without current or future employer sponsorship.
Must work in person and be able to travel to alternate locations as assigned.
Strong organizational and interpersonal skills and a strong work ethic.
Strong written and verbal communication skills.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly both independently and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Detail-oriented with excellent organizational skills.
Technologically adept and able to understand, apply, and benefit from technology.

Nice To Haves

College graduate.
Medical office experience.
EPIC experience.
MS Office experience.
Spanish-speaking bilingual ability.

Responsibilities

Welcome and acknowledge patients and visitors to promote a positive experience.
Check patients in and out for appointments and schedule follow-up appointments at discharge.
Verify patient and insurance information and accurately document changes in EPIC.
Answer multiple phone lines to address patient needs.
Monitor provider schedules daily, fill open same-day appointment slots, and ensure schedules are free of roadblocks.
Review the Daily Appointment Report three to five days ahead of appointments to verify referral accuracy.
Collect patient copayments and balance the drawer daily.
Provide administrative coverage across Community Practice clinics, specialties, and care teams, including registration, scheduling, exam preparation, outbound calling, and some referral management.
Communicate clearly and promptly with clinical departments, including regarding patient appointment status.
Comply with applicable policies, HIPAA Privacy Rules, confidentiality requirements, and mandatory University education and training.