Patient Services Representative - Urgent Care - Wilmot

Community Health Systems Professional Services Corporation • Tucson, AZ

3h • Onsite

About The Position

The Patient Services Representative at an urgent care center is the first point of contact for patients and visitors in a fast-paced clinical environment. This front-office role supports a positive, professional patient experience and the center’s daily operations through patient registration, insurance verification, scheduling, payment collection, effective communication, and accurate administrative work. The position is based at the Wilmot clinic in Tucson, Arizona, and may require travel to other Urgent Care locations to support staffing and operational needs. The clinic operates seven days per week from 7 a.m. to 7 p.m.; 12-hour shifts are available.

Requirements

• 1–2 years of customer service, administrative, or healthcare front-office experience.
• Strong customer service and interpersonal skills in a fast-paced setting.
• Ability to collect and enter data accurately, with attention to detail.
• Proficiency with EMR systems, scheduling tools, and basic office software.
• Strong computer skills, including the ability to multitask across multiple screens.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Knowledge of insurance verification and medical billing procedures.
• Excellent verbal and written communication skills.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Must be authorized to work in the U.S. for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Prior experience in a clinic, urgent care, or physician office setting.

Responsibilities

• Greet patients and visitors promptly and professionally, providing a welcoming and courteous environment.
• Register patients and accurately verify demographic, insurance, and financial information.
• Collect copays and balances, post payments, and provide receipts according to facility protocols.
• Schedule follow-up appointments and coordinate referrals as directed by clinical staff or providers.
• Answer multi-line phones, respond to patient inquiries, and route calls to appropriate departments.
• Ensure required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
• Analyze health insurance benefits and eligibility, and obtain authorizations or referrals as needed.
• Maintain the cleanliness and organization of the front desk, waiting area, and shared workspaces.
• Communicate effectively with clinical and non-clinical team members to support efficient patient flow.
• Protect patient confidentiality in accordance with HIPAA, OSHA, and organizational policies.
• Travel to other Urgent Care locations as required to support staffing and operational needs.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits including pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed