Patient Services Representative (PSR) - Physician Office - Kenwood Family Medicine

Mercy Health • Cincinnati, OH

19h • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of quality service for patients and the community at Kenwood Family Medicine. The role handles patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position is scheduled for 40 hours per week on the day shift. A high school diploma or GED is required; prior patient registration or healthcare experience is preferred. No licensure or certification is required.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills.
• Prior patient registration or healthcare experience is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greets patients and community members respectfully and provides strong communication and customer service.
• Answers and routes internal and external calls, schedules patients, and accurately enters scheduling information into the computer system.
• Processes patients as they arrive for appointments.
• Troubleshoots and resolves problems promptly to maintain patient flow and promptly informs the supervisor of department or patient issues.
• Processes admission paperwork and basic insurance verification; obtains, completes, and verifies patient demographic and insurance information; corrects registration errors as needed.
• Records lobby wait-time indicators.
• Calculates patient liabilities and collects and processes patient payments.
• Reconciles the cash drawer at the end of the day.
• Performs charge entry for external services, such as nursing homes, as needed.
• Schedules referrals and follow-up appointments, and assists with scheduling, rescheduling, or canceling other patient services.
• Assists patients with online scheduling and MyChart as needed.
• Helps patients obtain referrals for follow-up services and records referrals in the tracking tool.
• Obtains or assists with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pulls patient charts as needed, files and maintains chart information according to office policy, and routes charts to clinical staff as indicated.
• Verifies prescription benefits in the electronic health record according to protocol.
• Refers patients to financial counselors when additional counseling or payment arrangements are needed.
• Completes accounts in revenue cycle software.
• May perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
• May occasionally cover other physician practice locations as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED