Patient Services Rep II (Eye and Dental)

UPHAMS CORNER HEALTH CENTER•Boston, MA

78d•Onsite

About The Position

The Patient Services Representative performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments.

Requirements

High School Diploma or its equivalency (GED Certificate).
Excellent communication skills and sensitivity to patients’ needs.
Ability to work effectively within a team.
Proficiency in data entry, typing and exceptional customer service skills is required.
Ability to work in a fast-paced environment, prioritize tasks in an organized manner.
Knowledge of Microsoft Office Suite as well as a willingness to learn other computer programs.

Nice To Haves

Bilingual language skills in English and Cape Verdean Creole, Portuguese or Spanish highly preferred.

Responsibilities

Register patients; collect and enter accurate demographic information; and obtain and assign appropriate insurance coverage(s) based on visit type.
Accurately schedule appointments in the patient’s Electronic Medical Record (EMR).
Collect payments from patients. These may include outstanding balances, copayments or coinsurance.
Answer telephone, schedule appointments and greet patients.
Observe waiting area to ensure all patients have needs addressed and are informed of any delays.
Assist patients with the completion of various forms including medical history, SDOH forms and surveys.
Monitor and work applicable patient lists, in-baskets and work queues.
Coordinate with other health center departments when needed to ensure patients’ needs are met.
Obtain and reach out to referrals when necessary.
Call patients and remind them of their appointment.
Scan and archive appropriate patient information in patient charts.
Translate for or take messages for providers as needed.
Monitor medical prior authorizations, sending documentation for approvals as required.
Follow all health center policies and procedures including patient confidentiality/HIPPA.
Perform other duties as required by the position or as assigned by supervisor.
Greet, register and check-in patients for their scheduled appointments; collect demographic, account, insurance data; work with patients on consents and form completion; collect co-payments and self-payments; verify insurance coverage prior to and on the date of service for all patient visits.
Provide exceptional customer service delivery to UCC patients and to other staff; collaborate with other staff and work as a team.
Answer phones and schedule appointments, plus work to ensure the provider schedules are consistently full as far in advance as possible.
Comprehensively and timely manage the various patient work queues.