Patient Services Rep II – OBH

Aviva Health•Roseburg, OR

4d•$19 - $24

About The Position

The Patient Services Representative II (PSR II) supports efficient and effective patient flow by following established procedures, collaborating with clinic staff, and proactively identifying and resolving operational challenges. The role helps ensure a positive patient experience and seamless clinic operations. It works under the supervision of the Patient Services Representative Supervisor, Revenue Cycle Manager, or Clinic Manager. The PSR II performs patient registration and appointment scheduling, maintains accurate patient and insurance records, prepares and reviews charts, manages calls and front-office work queues, and collects and reconciles payments. The position requires a full-time, Monday-through-Friday schedule.

Requirements

High school diploma or equivalent.
Ability to work a full-time schedule, Monday through Friday.
At least one year of clerical, front desk, or customer service experience in a public-facing role.
Typing speed of at least 40 words per minute and ability to accurately perform numerical data entry using a 10-key keypad.
Ability to maintain strict confidentiality in accordance with HIPAA regulations, policies, and procedures.

Nice To Haves

Experience in a clinical or healthcare setting.
Experience using practice management systems and electronic medical records (EMR) systems.
Knowledge of patient billing, payment collection procedures, and applicable regulations.
Familiarity with medical terminology, basic anatomy, and standard medical office practices and procedures.

Responsibilities

Register patients, verify required documentation, and assist patients with registration forms in a clear and courteous manner.
Verify patient eligibility and collect, document, and maintain accurate demographic, financial, insurance, and third-party payer information.
Prepare and review patient charts before appointments, verify information, and update electronic records promptly.
Review charts for missing or incomplete billing, registration, and treatment documentation, and collaborate with staff to resolve discrepancies.
Respond to telephone calls professionally, address inquiries, route calls and messages appropriately, and communicate regularly with callers on hold.
Schedule, reschedule, and cancel appointments according to established guidelines, coordinating with clinical staff to optimize patient flow and appointment availability.
Calculate patient charges, collect applicable payments, and explain payment expectations and processes with professionalism and sensitivity.
Record and reconcile patient payments in the practice management system in accordance with financial procedures.
Monitor, prioritize, and complete front-office work queues, including scheduling buckets and GAP list tasks.
Maintain dependable attendance and punctuality and arrive prepared to begin work at the scheduled time.