Patient Support Associate- Eye and Dental Department
About The Position
The Patient Support Associate (PSA) is a primary point of contact for patients and visitors and supports patient access, registration, scheduling, and front-office operations at South Boston Community Health Center. The role helps create a welcoming, efficient, and patient-centered experience through appointment scheduling, patient registration, insurance verification, and compassionate customer service. PSAs contribute to the care team by helping patients access services, supporting efficient clinic operations, and ensuring patients feel respected and connected to the care they need. This position is based on-site in a collaborative, fast-paced, patient-focused environment. It involves frequent interaction with patients, families, providers, and staff, and requires balancing multiple priorities while maintaining professionalism, accuracy, and excellent customer service. The schedule may vary based on departmental needs and clinic operations; occasional flexibility and overtime may be required. Participation in departmental meetings and training activities may also be required. Weather-related operations follow SBCHC's established Snow Emergency Protocol.
Requirements
- High school diploma or equivalent.
- Ability to work effectively in a customer service-focused environment.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn healthcare software systems.
- Strong organization, accuracy, adaptability, teamwork, and attention to detail.
- Ability to manage multiple tasks simultaneously.
- Professional, compassionate, respectful, and culturally sensitive approach to patient interactions.
Nice To Haves
- Associate's or Bachelor's degree.
- Customer service experience in a healthcare setting.
- Experience working in a medical office, clinic, hospital, or community health center.
- Experience using Epic Electronic Medical Records.
- Experience scheduling appointments and performing patient registration functions.
- Multilingual language skills.
Responsibilities
- Welcome patients, families, and visitors in a friendly, professional, and attentive manner.
- Serve as a positive first impression of South Boston Community Health Center.
- Register patients accurately in Epic electronic medical records.
- Verify and update patient demographic, insurance, and billing information.
- Confirm patient identity using required patient identifiers.
- Schedule appointments according to departmental guidelines and patient care needs.
- Support patient-centered scheduling practices aligned with the Patient-Centered Medical Home model.
- Answer incoming telephone calls professionally and efficiently.
- Assist patients with questions regarding appointments, registration, and health center services.
- Perform reminder calls and appointment outreach activities as needed.
- Collect and record patient co-payments and other authorized payments.
- Maintain high standards for written and verbal communication.
- Collaborate with providers, nurses, medical assistants, and administrative staff.
- Ensure patient information remains accurate, confidential, and secure.
- Assist with additional administrative and operational duties as assigned.
- Participate in departmental meetings and training activities as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation time
- Sick time
- Paid holidays
- Retirement plan options
- Employee Assistance Program (EAP)
- Professional development opportunities
- Competitive salary
- Additional benefits in accordance with employment status and applicable union agreements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
