Patient Services Representative II, Allergy

Sutter Health•Mountain View, CA

About The Position

Join Palo Alto Medical Foundation (PAMF) as a Patient Services Representative II and help create an exceptional experience for patients in a collaborative outpatient healthcare environment. Serve as a first point of contact by welcoming and assisting patients, coordinating appointments, verifying insurance and demographic information, maintaining electronic health records, and facilitating registration and intake processes. Provide compassionate, patient-centered service and support seamless clinic operations while helping patients feel informed and supported throughout their care journey. The role may also include supporting department-specific workflows, assisting with staff training and onboarding, and contributing to improvements that enhance patient and team experiences. Employees may cross-train across specialty areas, including Interventional Radiology/Vascular, Neuro/Nephrology, and Cardio/Pulmonary services. Perform all duties in accordance with organizational policies and applicable local, state, and federal regulations to protect patient privacy, safety, and quality of care.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills to communicate with team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to work within standardized policies and procedures and protect patient PHI.

Responsibilities

Welcome and assist patients, providing compassionate and patient-centered service.
Coordinate appointments.
Verify insurance and demographic information.
Maintain electronic health records (EHR).
Facilitate patient registration and intake processes.
Support department-specific workflows.
Assist with staff training and onboarding.
Contribute to continuous improvements that enhance the patient and team experience.
Protect patient privacy and Protected Health Information (PHI).
Cross-train across specialty areas, including Interventional Radiology/Vascular, Neuro/Nephrology, and Cardio/Pulmonary services.
Prioritize assignments, meet deadlines, and resolve standard problems using established options.
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.