Patient Services Representative II, Allergy

Sutter Health•Mountain View, CA

3d•$32 - $45

About The Position

Join Palo Alto Medical Foundation (PAMF) as a Patient Services Representative II and help create an exceptional experience for patients in a collaborative healthcare environment. Serve as a first point of contact, providing compassionate, patient-centered service while supporting clinic operations. Welcome and assist patients, coordinate appointments, verify insurance and demographic information, maintain electronic health records, and facilitate registration and intake processes. The role may also support department-specific workflows, assist with staff training and onboarding, and contribute to improvements that enhance patient and team experiences. Duties are performed in accordance with organizational policies and applicable regulations related to privacy, safety, and quality care. The position offers cross-training across specialty areas including Interventional Radiology/Vascular, Neuro/Nephrology, and Cardio/Pulmonary services.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to ensure the privacy of each patient's Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Welcome and assist patients, providing compassionate, patient-centered service.
Coordinate appointments.
Verify insurance and demographic information.
Maintain electronic health records and facilitate registration and intake processes.
Support department-specific workflows.
Assist with training and onboarding staff.
Contribute to continuous improvements that enhance patient and team experiences.
Protect patient privacy and follow organizational policies and applicable regulations.
Cross-train across Interventional Radiology/Vascular, Neuro/Nephrology, and Cardio/Pulmonary specialty areas.