Patient Services Representative II

Sutter Health•San Jose, CA

2d•$32 - $45

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and provider confidence and cooperation through competent performance and effective communication. Follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering patient care. May perform specific additional tasks and/or orient other staff to the department.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Responsibilities

Greet and check in patients.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of service payments.
Communicate effectively with patients, their families or support groups, healthcare providers, and other staff.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform specific additional tasks and/or orient other staff to the department.
Protect the privacy of each patient's Protected Health Information (PHI).
Prioritize assignments, meet deadlines, and resolve standard problems using established options.
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.