Patient Services Representative II, Neuro Surgery

Sutter Health•Modesto, CA

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and provider confidence through competent performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. May perform specific tasks and/or orient other staff to the department. Travel between Modesto and Turlock locations is required as needed.

Requirements

High school diploma or GED.
Complete a course of study consistent with California Medical Board requirements for Medical Assistants, with diploma presented within 90 days; or complete Sutter Health on-the-job training equivalent to one year; or complete an equivalent Sutter Health training program approved for SBMF and SCH.
Basic Life Support Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competency and validation in basic Medical Assisting skills, including taking vital signs, preparing patients for examination, and administering injections.
Ability to interpret written, oral, diagram, or schedule-based data and instructions.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized procedures and scientific methods.
General knowledge of computer applications such as Microsoft Word, Excel, and Outlook, and electronic health records.
Ability to work independently and as part of a team, manage multiple tasks amid interruptions, identify and resolve standard problems using established options, and build collaborative relationships with peers and healthcare providers.

Nice To Haves

Medical Assistant certification from a California Medical Board-recognized agency; required to be eligible for an incentive to be implemented in 2025.

Responsibilities

Greet and check in patients.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate patient intake, including completion of healthcare and insurance forms and collection of payments.
Communicate effectively with patients, families or support groups, and healthcare providers.
Follow applicable regulations, codes, policies, and procedures to ensure privacy and safety.
May perform specific departmental tasks and/or orient other staff.
Travel between Modesto and Turlock locations as needed.