Patient Services Representative II, Neuro Surgery

Sutter Health•Modesto, CA

5d•$26 - $36

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence and cooperation through competent performance and effective communication, and follows applicable organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The role may also perform specific additional tasks and/or orient other staff to the department. Travel is required as needed between Modesto and Turlock locations.

Requirements

High school diploma or GED.
Completion of a course of study consistent with California Medical Board requirements for Medical Assistants, with diploma presented within 90 days; OR completion of Sutter Health on-the-job training equivalent to one year; OR completion of another Sutter Health training program approved for SBMF and SCH.
BLS-Basic Life Support Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competency and validation in basic Medical Assisting skills, including taking vital signs, preparing patients for examinations, and administering injections.
Ability to interpret written, oral, diagrammed, or scheduled data and instructions.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized procedures and scientific methods.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records.
Ability to work independently and as part of a team, manage multiple tasks amid interruptions, identify and resolve standard problems using established options, and build collaborative relationships with peers and healthcare providers.

Nice To Haves

Medical Assistant certification from a California Medical Board-recognized agency; required to be eligible for an incentive to be implemented in 2025.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of payments for services.
Communicate effectively with patients, their families or support groups, and healthcare providers.
Adhere to applicable regulations, codes, policies, and procedures to ensure privacy and safety.
Perform specific additional tasks and/or orient other staff to the department, as needed.
Travel between Modesto and Turlock locations as needed.