Patient Services Representative II, Orthopedics

Sutter Health•Auburn, WA

1d•$26 - $36

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates the electronic health record (EHR). It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Through competent performance and effective communication, the representative gains the confidence and cooperation of patients, their families or support groups, and other healthcare providers. The position follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering optimal patient care. The role may also perform specific departmental tasks and/or orient other staff.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time management and organizational skills, including the ability to prioritize assignments and meet deadlines.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team while accomplishing multiple tasks amid interruptions.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the electronic health record.
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow applicable regulations, codes, policies, and procedures to ensure patient privacy and safety.
Protect the privacy of each patient's Protected Health Information (PHI).
Prioritize assignments and meet deadlines while working within standardized policies and procedures.
Work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Build collaborative relationships with peers and other staff members to support departmental and corporate objectives.
May perform specific tasks and/or orient other staff to the department.