Patient Services Representative I-II – Orthopedics Longmont/Broomfield

University of Colorado•Aurora, CO

10d•Onsite

About The Position

The Patient Services Representative provides efficient, effective, quality customer service and care coordination in an outpatient setting. Duties include patient check-in and registration, scheduling, exam preparation, outbound calling, and some referral management. The representative follows established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The role ensures clear and timely communication with clinical departments, including updates on patient appointment status. This is an onsite position based in Longmont/Broomfield, Colorado. The employee must be able to work in person and travel to alternate locations as assigned. The position may be eligible for overtime compensation, depending on level.

Requirements

High school diploma or GED.
For Patient Services Representative I: at least one year of patient/client-facing experience.
For Patient Services Representative II: at least two years of patient/client-facing experience.
Applicants must be legally authorized to work in the United States without requiring sponsorship, now or in the future.
Comply with applicable University of Colorado School of Medicine and Community Practice mandatory education and training.
Must be able to work in person and travel to alternate locations as assigned.
Strong organizational and personal skills, including a strong work ethic.
Strong written and verbal communication skills.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly, individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Detail-oriented with excellent organizational skills.
Technologically savvy, with the ability to understand, apply, and benefit from technology.

Nice To Haves

College graduate.
Medical office experience.
EPIC experience.
MS Office experience.
Bilingual Spanish-speaking ability.
A combination of education and related technical, military, or paraprofessional experience may be substituted for a bachelor’s degree on a year-for-year basis.

Responsibilities

Acknowledge and welcome patients and visitors, setting the tone for a positive experience.
Check patients in and out for appointments and schedule follow-up appointments at discharge.
Verify patient and insurance information and accurately document modifications in the Electronic Health Record (EPIC).
Answer multiple phone lines to fulfill patient needs over the phone.
Monitor provider schedules daily to fill open appointment slots on the same day and ensure schedules are free of roadblocks.
Review the Daily Appointment Report three to five days in advance to verify referral accuracy for patient appointments.
Collect patient copays and balance the drawer daily.
Provide timely communication to clinical departments, including patient appointment status.
Comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy.