Patient Services Representative II, Limited Term

Sutter Health•San Mateo, CA

1d•$32 - $45

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, updates the Electronic Health Record (EHR), and facilitates intake procedures, including completing healthcare and insurance forms and collecting service payments. Builds patient and family cooperation through competent performance and effective communication, and follows applicable regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. May perform specific tasks and/or orient other staff to the department. This is a limited-term, benefitted position expected to last six months. The position is full-time, with 8-hour day shifts Monday through Friday, scheduled within the range of 8:30 a.m. to 6 p.m. Weekends may be required as needed, and the schedule is subject to change.

Requirements

High school diploma or equivalent; equivalent experience may be accepted in lieu of the required education.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of patients’ Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate intake procedures, including healthcare and insurance forms and collecting payments for services.
Communicate effectively with patients, families or support groups, and healthcare providers.
Follow applicable regulations, codes, policies, and procedures to ensure patient privacy and safety.
Perform specific departmental tasks and/or orient other staff as needed.