Patient Services Representative II, Primary Care (Limited Term)

Sutter Health•San Francisco, CA

4d•$32 - $45•Onsite

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility and answers calls in the San Francisco local Primary Care Call Center. The role greets and checks in patients, verifies patient information, schedules appointments, updates the Electronic Health Record (EHR), facilitates healthcare and insurance intake forms, and collects payments for services. The representative builds patient and team cooperation through competent performance and effective communication, and follows applicable regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The role may also perform specific department tasks or orient other staff. This is a limited-term, fixed-term position requiring full-time onsite presence Monday through Friday. The schedule consists of varied eight-hour shifts between 8 AM and 5 PM and may include weekend work as needed; the schedule may change. Initial training is approximately one to two months, and the position includes a 90-day probationary period. Depending on department needs, the limited-term appointment may be extended or a full-time position may be offered in the future.

Requirements

High school diploma or equivalent education/experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret written, oral, diagram, or schedule-based data and instructions.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Nice To Haves

One year of experience in a similar environment.

Responsibilities

Answer calls in the San Francisco local Primary Care Call Center.
Greet and check in patients.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate healthcare and insurance intake forms and collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform specific departmental tasks and/or orient other staff.
Protect the privacy of each patient's Protected Health Information (PHI).
Prioritize assignments, meet deadlines, and handle multiple tasks in an environment with interruptions.