Patient Services Representative II, Primary Care (Limited Term)

Sutter Health•San Francisco, CA

3d•Onsite

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility and answers calls in the San Francisco local Primary Care Call Center. Greets and checks in patients, verifies information, schedules appointments, updates the Electronic Health Record (EHR), facilitates intake procedures including completion of healthcare and insurance forms, and collects payments for services. Builds patient and provider confidence through competent performance and effective communication. Follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific departmental tasks and/or orient other staff. This is a limited-term, fixed-term position with full-time onsite work Monday through Friday. Shifts are varied eight-hour shifts between 8 AM and 5 PM; as-needed weekend work may be required, and the schedule may change. Initial training lasts approximately one to two months, and the position includes a 90-day probationary period. Depending on departmental needs, the limited-term role may be extended or a full-time position may be offered in the future.

Requirements

High school diploma or equivalent education/experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.
Full-time onsite availability Monday through Friday, with varied eight-hour shifts between 8 AM and 5 PM; as-needed weekend work may be required.

Nice To Haves

One year of experience typically acquired in a similar environment.

Responsibilities

Serve as the first point of contact for patients entering the medical facility.
Answer calls in the San Francisco local Primary Care Call Center.
Greet and check in patients, verify information, and schedule appointments.
Update Electronic Health Records (EHR).
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Adhere to organizational and applicable local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety.
Protect each patient’s Protected Health Information (PHI).
May perform specific tasks and/or orient other staff to the department.
Prioritize assignments, meet deadlines, and manage multiple tasks in an environment with interruptions.