Patient Service Representative II - Neurosurgery Clinic - (Limited Term)

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Patient Service Representative II (PSR II) provides clerical and administrative support in licensed clinics at Cedars-Sinai Medical Center, following established practices, policies, and guidelines. The role handles high-volume patient coordination and complex scheduling, is cross-trained to cover multiple providers, and serves as a resource. This is a full-time, benefited limited-term position anticipated to last one year.

Requirements

High school diploma or GED.
At least 2 years of experience working with insurance companies and obtaining authorizations.

Responsibilities

Independently manage patient check-in and check-out, including payment collection and reconciliation.
Maintain accurate patient demographic and insurance information in the CS-Link system.
Schedule and coordinate patient appointments to support smooth patient flow.
Maintain knowledge of scheduling protocols, guidelines, and standard operating procedures.
Handle special scheduling requests and multi-coordination scheduling, following provider visit sequencing as needed.
Coordinate procedures and testing with other departments and ancillary services; monitor daily schedules and identify no-shows for rescheduling.
Review complex health insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manage providers’ master schedules, including schedule changes and patient/provider correspondence.
Coordinate patient referrals and authorizations in accordance with healthcare regulations and Cedars-Sinai best practices.
Participate in departmental huddles and staff meetings and occasionally lead discussions or presentations.
Manage department-specific data and workflows using lean methodology.
Follow infection-prevention standards and department policies and procedures.
Retrieve and obtain records as needed according to clinical protocol.
Follow CSMC and HIPAA confidentiality guidelines.
Manage clinic patient flow and guide patients to other departments for work-up as necessary.
Serve as a liaison between patients and the clinical team.
Perform courier services within the medical center vicinity, such as picking up or dropping off supplies.
Answer telephones using a consistent greeting, take complete and accurate messages, and triage and relay calls to the appropriate party; may use an automated call distribution system.