Patient Service Representative II - Neurosurgery Clinic - (Limited Term)

Cedars-Sinai•Los Angeles, CA

3d•$26 - $40

About The Position

The Patient Service Representative II (PSR II) provides clerical and administrative support in licensed clinics at Cedars-Sinai Medical Center, following established practices, policies, and guidelines. The role handles a high volume of patient coordination and complex scheduling, is cross-trained to cover multiple providers, and serves as a resource. This is a full-time, benefited limited-term role anticipated to last one year.

Requirements

High school diploma or GED.
At least 2 years of experience working with insurance companies and obtaining authorizations.

Responsibilities

Independently manage patient check-in and check-out, including payment collection and reconciliation.
Maintain accurate patient demographic and insurance information in the CS-Link system.
Schedule and coordinate patient appointments to support smooth patient flow, following scheduling protocols, guidelines, and standard operating procedures.
Handle special scheduling requests and multi-coordination scheduling, such as echo, EKG, Zio, and lab appointments, following provider visit sequencing.
Coordinate procedures and testing with other departments and ancillary services; monitor daily schedules and identify no-shows for rescheduling.
Analyze insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manage providers’ master schedules, changes, and patient/provider correspondence.
Coordinate patient referrals and authorizations in accordance with healthcare regulatory standards and Cedars-Sinai best practices.
Participate in departmental huddles and staff meetings and occasionally lead discussions or presentations.
Manage department-specific data and workflows using lean methodology.
Follow infection prevention standards and department policies and procedures.
Retrieve and obtain records as needed according to clinical protocol, while following CSMC and HIPAA confidentiality guidelines.
Manage clinic patient flow, guide patients to work-ups in other departments as needed, and serve as a liaison between patients and the clinical team.
Perform courier services within the medical center vicinity, including picking up and dropping off supplies.
Answer telephones using a consistent greeting, take complete and accurate messages, triage and relay messages to the appropriate party, and support patient-care operations; may use an automated call distribution system.