Patient Services Representative I- Georgetown Memorial Hospital (Georgetown, SC)

Georgetown Hospital System•Georgetown, SC

27d•Onsite

About The Position

The Patient Services Representative I registers patients who need services and provides first-call resolution for assigned departments. The role obtains accurate and complete demographic, financial, and medical information; transfers calls or schedules appointments as appropriate; may pre-register patients for procedures and verify insurance; and may assist with referrals. The representative anticipates and responds to customer needs to enhance the patient experience. This position works at Georgetown Memorial Hospital in Georgetown, South Carolina. The posting lists PRN employment and a night shift consisting of eight-hour shifts.

Requirements

High school diploma or equivalent.
Demonstrated understanding of basic medical terminology.
Ability to interact successfully with the public.
Ability to work effectively amid sudden deadlines and changing priorities while maintaining composure in high-stress situations.
Strong interpersonal skills for interacting with patients, families, visitors, and clinical staff.
Ability to work accurately with meticulous attention to detail.
Ability to use initiative and judgment and identify, analyze, and solve problems.

Nice To Haves

At least one year of related customer-facing experience, preferably in healthcare.
Call center, patient scheduling, or physician front-office experience.

Responsibilities

Engage patients throughout registration to create a welcoming and positive patient experience.
Provide good customer service to patients and visitors.
Assist patients in reaching their destinations as needed and manage visitor flow according to hospital policy and safety guidelines.
Collect and accurately enter required registration information into the electronic health system.
Follow patient identification and medical record number procedures to prevent duplicate or incorrect registrations.
Review demographic and insurance information for completeness and correct deficiencies.
Obtain required signatures and completed forms, including Medicare Secondary Payer Questionnaires, Advance Beneficiary Notices, HIPAA Privacy Notices, Assignments of Benefits, and Medicare Important Messages.
Provide information or handouts and answer questions about patient rights and responsibilities, HIPAA privacy, and financial assistance documentation.
Document insurance verification information, including deductibles, copayments, coinsurance, and policy limitations.
Obtain referral, authorization, and pre-certification information when needed and document it in the electronic health record.
Answer inbound calls and make outbound calls as assigned, directing callers appropriately and handling calls efficiently and promptly.
Contact patients about upcoming appointments, instructions, and follow-up care questions as needed.
Cancel and reschedule appointments as needed.
Assist with identifying and initiating referrals for specialist appointments, procedures, and tests.
Organize, expedite, and follow up on paperwork related to patient care.
Schedule appointments for providers and communicate necessary instructions to patients.
Perform administrative support duties for the department or work location.
Open, sort, and distribute mail and correspondence as assigned.