Patient Services Manager - Largo, MD

Compass Group

12d•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance healing and healthful missions. Morrison has been serving major health systems for over 70 years, leveraging culinary, nutritional, and operational expertise. It has been recognized as one of Modern Healthcare’s Best Places to Work and a Top 125/APEX Award Training Organization. Morrison employs over 1,600 registered dietitians and 1,200 executive chefs, serving over 600 million meals annually. As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. This is an exciting opportunity for an energetic, entry-level manager seeking a career in the food service industry.

Requirements

2 years of food service experience.
Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation.
Supervisory, leadership, management and coaching skills.
Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Nice To Haves

ServSafe Certification is preferred.

Responsibilities

Ensures patient and client satisfaction meeting and exceeding stated expectations.
Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
Performs other duties as assigned.