Patient Services Manager

IVI America•Bernards Township, NJ

9d•Onsite

About The Position

The Patient Services Manager oversees the activities of the Patient Services Department; helps develop Patient Services’ policies and procedures to ensure consistent patient service/care and patient satisfaction with reception, scheduling, patient records, and other responsibilities. This position resolves problems by working in concert with the other managers of our muti-disciplinary team to maintain a positive practice image to our patients, referring physicians, and the general public. This position must work in support of all marketing and advertising activities to maximize new patient intake opportunities. In addition, the Patient Services Manager must maintain a safe, clean and comfortable office environment.

Requirements

Minimum 2 years’ experience as a supervisor or manager of business support staff in a medical office
Prior medical office reception and patient scheduling experience - required
Excellent computer skills required, including but not limited to Microsoft Outlook and Excel
Must do 25 wpm on keyboard
Knowledge of medical software program(s)
Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.)

Nice To Haves

Customer services experience - a plus

Responsibilities

Maintains Patient Services operations by initiating, coordinating, and implementing Patient Services’ policies & procedures.
Completes patient service operation requirements by scheduling and assigning employees as required to maintain a fully functional Department seven (7) days per week including weekends and holidays; follow up on work results.
Performs hands-on the Patient Services’ functions as needed due to absenteeism, open-to-hire, unusually high patient volume, etc.
Ensures appropriate recruitment, selection, retention, training and supervision of Patient Services personnel.
Ensures that all Patient Services personnel training and education levels are appropriate to job expectations.
Ensures Patient Services personnel are managed/treated in accordance with federal, state and local employment laws and regulations, including but not limited to EEO, ADP, Title VII, Family Medical Leave, etc.
Ensure that team members have the necessary training for proper performance and development.
Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out.
Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.