Patient Services Manager

Illinois Bone and Joint Institute LLC•Shorewood, IL

6d•Onsite

About The Position

The Patient Services Manager position is responsible for the overall daily front desk operations and supervision and development of administrative staff. The Patient Services Manager maintains a positive, professional, and team-oriented front desk environment. This role is accountable for front desk staff operational performance and stability. The Patient Services Manager exemplifies professionalism, sound judgment, operational expertise and customer service excellence in accordance with company core values and standards.

Requirements

Leadership
Initiative
Communication Proficiency
Relationship Building/Team Building
Critical Thinking and Problem Solving
Organizational Skills
Technical Proficiency in practice management and physician/Rehab specific electronic health record software systems
Flexible to work opening and closing shifts, or any shift as determined by clinic needs
Fast paced professional office setting
Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
Travel required for meetings or coverage
Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
Bilingual Spanish preferred
Displays professional and effective writing and verbal communication skills
Versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation
Typing speed minimum 40 words per minute
Ability to lift a maximum of 20 pounds to waist height
Ability to be standing and sitting on a Frequent basis during the day
Ability to work on a computer on a Frequent basis during the day

Nice To Haves

Healthcare concentration preferred
Healthcare background preferred
Bilingual Spanish

Responsibilities

Review of the analytics platform, provider schedules, and patient accounts weekly
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description
Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through
Serve as administrative lead when issues require escalation/direction for resolution
Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
Develop relationship with the local Physician Administrator
Manage the Performance Appraisal cycle of support staff
Manage staff time off and coverage options
Conduct on-site interviews of new hire support staff (as applicable)
Manage all tasks as assigned on New Hire, Transfer and Termination processes
Attend monthly management meetings and conference calls as required
Communicate effectively with company staff and utilize/navigate company resources appropriately
Participate as needed in special projects or other clinic coverage as requested
Assist in maintaining a clean and safe work environment
All other duties as assigned