PATIENT SERVICES MANAGER

Compass Group • Charlotte, NC

7d • Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison focuses on creating personalized dining experiences for patients and in their cafés to advance healing and health. The company has a long history of serving major health systems, leveraging culinary, nutritional, and operational expertise. Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and a Top 125/APEX Award Training Organization. The company serves over 600 million meals annually with a large team of registered dietitians and executive chefs.

This position is eligible for an Employee Referral Bonus. If you know someone qualified, please use the ‘job search’ in PeopleHub to refer them and email them a link to apply. Referral status can be checked through your profile via Careers in PeopleHub under ‘referral tracking.’ For Employee Referral guidelines, FAQs, and the Compass Employee Referral Policy, email [email protected].

Job Summary: Patient Services Manager (Acute Care) in Charlotte, NC. This is a highly visible role focused on team leadership, operational excellence, and delivering a top-tier patient experience in a fast-paced acute care hospital.

Requirements

• Associate’s degree + 1 year of experience OR Bachelor’s in Food Service, Nutrition, or related field
• 1+ year of food service management experience (acute care preferred)
• Proficient in Microsoft Office, EMR, and diet office systems

Nice To Haves

• CDM, DTR, or RD preferred
• ServSafe® certification a plus

Responsibilities

• Lead, coach, and develop patient services team members
• Oversee daily patient meal service in alignment with clinical standards
• Ensure compliance with dietary restrictions and modified diets
• Drive patient satisfaction and implement service improvements
• Maintain compliance with HIPAA, regulatory, and accrediting standards
• Partner with clinical staff to enhance patient-centered care
• Support Quality Assurance and Performance Improvement initiatives

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree