Patient Services Manager 2

Sodexo•Galveston, TX

19h•Onsite

About The Position

Join the Sodexo team as a Patient Services Manager 2 at UTMB in Galveston, TX. As the Patient Services Manager, you will be responsible for managing the patient dining program prioritizing patient satisfaction. The successful candidate will ensure food quality, daily patient meal rounds, and demonstrate professional communication skills with a passion for creating a positive customer experience. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Requirements

has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively
has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC) and is proficient in computer skills and report management experience
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
perform tray assessments to ensure food quality and presentation and tray accuracy
exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits